• Understand the importance of rethinking public engagement strategies in the context of trust deficits within public-serving institutions

• Gain practical knowledge of utilizing generative AI tools for "deep listening" practices, including processing large data sets, providing multilingual feedback, and enhancing transparency and accountability in government processes

• Explore real-world use cases to envision the potential applications of AI-enabled public engagement practices while also addressing and mitigating potential harms associated with these technologies

Speaker: Eric Gordon

Professor of Civic Media at Emerson College and director of the Engagement Lab