We’re living in a populist moment. But with so much energy devoted to the question of how politics is — or isn’t — addressing this challenge, less attention has been paid to how civil servants should adapt. The cost of inaction is high, as only a third of Americans trust their government to do what’s right and just 18% of Americans trust it to do the right thing most of the time. Trust in government has also declined across OECD countries.
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